The loyalty of your customers to your brand, is at the center of our focus

Our Key Drivers are:

  1. Delivering your brands promise to its customer, resulting in loyalty.
  2. Increasing First Call Resolution demonstrating to your customers that you care, and build their trust.
  3. Providing customer service that generates positive social media reviews and ratings for your brand.
  4. Increase your sales and ease the problem to resolution, improving your overall customer experience.

 

Established in 1997, Dependable IT is Located in downtown Hamilton, Ontario and employs over 200 unique, friendly and bright people! Our centrally located facility allows for direct access to senior executives, quick decision making and aggressive roll outs. Our culture is dynamic, engaging, challenging & rewarding!

DependableIT is a privately owned company, under the Malar Group of Companies which also include:

Why are we so great?

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We have the resources that match your needs.

  • Highly skilled talent with a strong focus on Technical Aptitude and Experienced customer service
  • Deliver on aggressive recruiting targets meeting the demands of business changes and peaks times
  • We strive to partner and truly understand your business needs, goals and objectives in order to deliver a seamless service experience, targeted towards your key performance metrics

We Protect your Brand in Social Media and in Search Engines.

  • Create brand awareness/Marketing strategies
  • Engage with your audience and reach new audiences
  • Manage and Communicate with customers through social media pages and sites
  • Ensure your brand is receiving high ratings, and address critics right away

We are able to communicate with your customers they way they want.

  • Best in Class Multi Channel Platforms allow us to be everywhere your customers are.
  • Customers expect more than the traditional voice support.
  • Chat, Proactive Chat, Email, SMS, Automated Call Back are all supported.

We are able to support your campaigns in many more ways.

  • Technical support
  • Software Development
  • Sales and Billing

Stats at-a-glance

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  • 20+ Years of Delivering Award Winning Customer Experiences Ÿ
  • 5,000,000 + Issues Resolved Ÿ
  • 91% CCuSat Average Ensuring Customer Experience Excellence Ÿ
  • 50,000,000+ Calls, Emails, Ticket, Transactions handled to date Ÿ
  • Over 200 Call Center Agents Ÿ
  • Nominated by the Hamilton Chamber of Commerce for the OBAA (Outstanding Business Achievement Award) Ÿ
  • CEO, Cheryl Lewis Awarded Lifetime Achievement Award from the CSPN – Customer Service Professionals Network
  • Established DIT University Training Ÿ
  • Competitive Employer in the City of Hamilton