Let us help you deliver the ultimate customer experience with omnichannel care, support and quality assurance.
Deliver outstanding customer experiences while growing your business, without having to expand your office space.
Since 1997, DependableIT has been treating your valued customers like our own by delivering scalable, enterprise-level Contact Centre Services customized to suite your specific business needs.
We offer six expertly-deployed Contact Centre Services so that you can cover off every touchpoint for customers, without the heavy lifting. Our agents are specially trained and suited for your market in order to create and maintain brand loyalty to grow your business.
Select your optimal Contact Centre Service
Click on any of our six Contact Centre Service packages below for an overview of each, or scroll down the page to peruse them all.
- White Label Services
- Technical Support
- Helpdesk Services
- Quality Assurance (QA)
- 27/7 Call Answer
- Social Media
White Label Services
Augment your existing contact centre or avoid the costly route of having your own call center, while increasing hours of operation and reducing the overhead.
Reliable, real-time, expert support for desktops, laptops, smartphones or tablets, 27/7. No need to send your device anywhere, as we can securely access devices remotely to mimimize downtime.
Obtain the services of highly effective dispatch and helpdesk teams for managing service tickets and SLAs. Our friendly, dedicated DIT Agents will exceed customer expectations, earning and maintaining their loyalty to your brand.
Quality Assurance (QA)
Achieve your customer relationship goals with our QA program, which includes consistent monitoring and evaluation of customer interactions and agent performance, feedback and training.
24/7 Call Answer Service
Provide your customers with the 24/7 receptionist of the future, who will answer calls live, provide general information about your company, products and services, or take messages and book appointments.
Social Media Management
We'll help you build your audience and engage with customers through social media platforms, run advertising campaigns, respond appropriately to customer feeback, complaints and messages.
Features & Benefits
- Service customers through any social platform
- Grow your customer base
- Keep customers engaged with your brand
- Set up and run advertising campaigns