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  • IT Services
    • Essential IT Suite
    • Advanced IT Suite
    • Premium IT Suite
    • IT Suite Add-Ons
    • Getting Started
    • Free Cybersecurity Assessment
  • Contact Centre Services
    • White Label Services
    • Technical Support
    • Helpdesk Services
    • Quality Assurance
    • Call Answer
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  • About DIT
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Contact Center Services
Master your commitment to customer service excellence.

Let us help you deliver the ultimate customer experience with omnichannel care, support and quality assurance.

Deliver outstanding customer experiences while growing your business, without having to expand your office space.

Since 1997, DependableIT has been treating your valued customers like our own by delivering scalable, enterprise-level Contact Centre Services customized to suite your specific business needs.

We offer six expertly-deployed Contact Centre Services so that you can cover off every touchpoint for customers, without the heavy lifting. Our agents are specially trained and suited for your market in order to create and maintain brand loyalty to grow your business.

Select your optimal Contact Centre Service

Click on any of our six Contact Centre Service packages below for an overview of each, or scroll down the page to peruse them all.

  • White Label Services
  • Technical Support
  • Helpdesk Services
  • Quality Assurance (QA)
  • 27/7 Call Answer
  • Social Media

DependableIT Essential IT Suite

White Label Services

Augment your existing contact centre or avoid the costly route of having your own call center, while increasing hours of operation and reducing the overhead.

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Features & Benefits

  • Phone, text and email support
  • Agnostic technology integration
  • Capture valuable customer data
  • Server Security
  • Automated call routing
  • Inbound and outbound
  • AI-powered speech analytics

DependableIT Essential IT Suite

Technical Support

Reliable, real-time, expert support for desktops, laptops, smartphones or tablets, 27/7. No need to send your device anywhere, as we can securely access devices remotely to mimimize downtime.

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Features & Benefits

  • Multi-device support
  • 24 x 7 x 365 tech support
  • Secure remote access
  • Device optimization
  • Security updates
  • Home network connection setup
  • Regular device maintenance

DependableIT Essential IT Suite

Helpdesk Services

Obtain the services of highly effective dispatch and helpdesk teams for managing service tickets and SLAs. Our friendly, dedicated DIT Agents will exceed customer expectations, earning and maintaining their loyalty to your brand.

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Features & Benefits

  • Omnichannel support
  • 24 x 7 x 365
  • Personalized Care
  • Task Automation
  • SLAs

DependableIT Essential IT Suite

Quality Assurance (QA)

Achieve your customer relationship goals with our QA program, which includes consistent monitoring and evaluation of customer interactions and agent performance, feedback and training.

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Features & Benefits


  • Agent monitoring
  • Detailed reports
  • Feedback and recommendations
  • Agent training and coaching
  • Identify operational gaps
  • Improve and maintain service quality
DependableIT Essential IT Suite

24/7 Call Answer Service

Provide your customers with the 24/7 receptionist of the future, who will answer calls live, provide general information about your company, products and services, or take messages and book appointments.

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Features & Benefits

  • Enterprise-level service
  • Live receptionist 24/7
  • Real-time email and text reports of business calls
  • Record all received and answered calls to monitor and improve quality of sales.

DependableIT Essential IT Suite

Social Media Management

We'll help you build your audience and engage with customers through social media platforms, run advertising campaigns, respond appropriately to customer feeback, complaints and messages.

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Features & Benefits

  • Service customers through any social platform
  • Grow your customer base
  • Keep customers engaged with your brand
  • Set up and run advertising campaigns

Ready to get started?

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How may we help?

We'd love to hear from you to learn more about your needs and how DependableIT can support the success of your business through outstanding IT Services and delivering phenomenal customer experiences. 

Enter your details into the form, hit that submit button, and we'll get in touch shortly.

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