Quality Assurance

Maintaining and Raising the Standard of Excellence

Continually improve your customer service and quality interaction management.

Maintaining and Raising the Standard of Excellence

The purpose of a Quality Assurance (QA) Program is to assure that employees demonstrate their commitment to continuing competence and quality improvement. DependableIT works with your leadership team to build a realistic QA program to achieve your customer service goals. Consistent evaluations allow you to quickly identify operational gaps while educating staff of areas performed to standard and areas that require improvement.

DependableIT's quality experts will work with your managers, systems and staff through the following areas to ensure optimal customer service delivery.

Process Optimization
Continuous Improvement
Quality Controlled Interactions
Audits and Coaching
Performance Evaluation
Agent Upskilling

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